E-Merchant
Customer Support

We're Here to Help

Our dedicated support team is ready to assist you with any questions about your e-commerce merchant account, payment processing, or technical issues.

Multiple Ways to Reach Us

Choose the contact method that works best for you. We're available through various channels to ensure you get the support you need.

Phone Support
Speak directly with our support team

(212) 555-7890

Our New York office is available Monday through Friday, 9:00 AM to 8:00 PM EST

Email Support
Send us a detailed message

[email protected]

We respond to all emails within 24 hours, often much faster during business hours

Live Chat
Chat with a support agent in real-time

Available for Approved Merchants

Live chat is available 24/7 for approved merchants through your merchant dashboard. Log in to access instant support for urgent issues and general inquiries during business hours.

Contact Support

Support Information

Support Hours
When our support team is available to assist you

Phone & Live Chat Support

  • Monday - Friday9:00 AM - 8:00 PM EST
  • Saturday10:00 AM - 4:00 PM EST
  • SundayClosed

Email Support

Email support is monitored 24/7, with responses during business hours.

Emergency Support

For urgent issues outside of business hours, please use our emergency support line: (212) 555-9999

Frequently Asked Questions