System Status

All Systems Operational

All E-Merchant services are running smoothly

Last updated: May 30, 2025 at 07:57 UTC

Component Status

API

Operational

Uptime (30 days)99.99%

Dashboard

Operational

Uptime (30 days)99.98%

Payment Processing

Operational

Uptime (30 days)100%

Webhooks

Operational

Uptime (30 days)99.95%

Reporting

Operational

Uptime (30 days)99.97%

Active Incidents

No Active Incidents

All systems are operating normally.

Past Incidents

API Rate Limiting Issue

May 25, 2024 at 14:22 UTC

Resolved

14:22 UTC

We are investigating reports of incorrect rate limiting being applied to API requests.

15:10 UTC

We have identified the issue and are implementing a fix.

15:45 UTC

The issue has been resolved and rate limiting is now functioning correctly.

Dashboard Performance Degradation

March 12, 2024 at 09:15 UTC

Resolved

09:15 UTC

We are investigating reports of slow loading times in the merchant dashboard.

09:45 UTC

We have identified a database query optimization issue affecting dashboard performance.

10:30 UTC

We have implemented a fix and are monitoring performance. Dashboard response times are returning to normal.

11:15 UTC

The issue has been fully resolved. Dashboard performance has returned to normal levels.

Webhook Delivery Delays

January 8, 2024 at 16:05 UTC

Resolved

16:05 UTC

We are investigating reports of delayed webhook deliveries.

16:20 UTC

We have identified increased queue processing times affecting webhook delivery.

17:00 UTC

We have scaled up our webhook processing infrastructure to address the delays.

17:45 UTC

Webhook delivery times have returned to normal. We are processing the backlog of delayed webhooks.

18:30 UTC

All delayed webhooks have been delivered. The issue is now resolved.

Payment Processing Latency

November 15, 2023 at 12:10 UTC

Resolved

12:10 UTC

We are investigating reports of increased latency in payment processing.

12:25 UTC

We have identified network connectivity issues with one of our payment processors.

13:00 UTC

We have rerouted traffic to alternate processors while we work with our provider to resolve the issue.

14:15 UTC

The network connectivity issues have been resolved. Payment processing times are returning to normal.

14:45 UTC

The issue has been fully resolved. Payment processing is operating at normal speed.

Reporting System Outage

September 3, 2023 at 03:20 UTC

Resolved

03:20 UTC

We are investigating an outage affecting the reporting system.

03:45 UTC

We have identified a data processing issue causing the reporting system to be unavailable.

04:30 UTC

We are implementing a fix to restore reporting functionality.

05:15 UTC

The reporting system is coming back online. We are monitoring for any further issues.

06:00 UTC

The reporting system has been fully restored and is operating normally.