e/merchant

Welcome to e/merchant™

We provide complete solutions and services that enable brands
and retailers to run e-commerce businesses across Europe

Customer support center
In-house, pan-European and multilingual

Our customer care center is able to provide product information and support, as well as to close sales.

Discover some of its features hereunder :

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Already active in 25 European countries, through 21 spoken languages
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Supported by a real-time customer and order history system
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Local language website FAQs
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One-day response local language e-mail support
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Scalable local language phone support Refunds and returns management

Our customer care center also manages loyalty programs, extended warranty and special services contracts and special delivery services